We are looking for an experienced IT Helpdesk Support Technician to join our team to provide IT support and services to our growing list of small and mid-sized clients. If you enjoy working with customers and have previous experience in a similar role we’d like to hear from you.
Infoware is a leading provider of outsourced professional IT support and consulting services to law firms and to other professional organizations in the Greater Toronto Area, and has been in business for over 30 years. We have a deep understanding of the technology needs of law firms and the software applications they rely on to run their practice.
We are passionate about delivering customer success through service excellence. While our work environment is business casual, our team consists of individuals who take accountability and go above and beyond to execute on objectives. Like any organization, we sometimes encounter issues, but when they happen we don’t point fingers at people but rather at the problem and focus on efficiently working it to resolution. We listen to our employees and we care deeply about their job satisfaction and success. We are a flat organization. We like to have fun together. Everyone unloads the dishwasher, including our CEO.
Duties & Responsibilities:
The successful candidate will be responsible for providing level one telephone, email and in-person desktop and application support to end-users for a variety of software, hardware, network and process-related computer issues.
Applicants should have superior computer skills including experience with Microsoft Windows and Office.
Equally important are English communication skills (written and oral) and the ability to interpret, understand and deliver end-user requirements. The ideal candidate will possess superior trouble-shooting, problem solving and collaboration skills, and be able to work effectively as part of a team.
- Community college diploma or university degree in a related field
- At least 1 year experience
Advanced knowledge in the following is required:
- Microsoft Office (2010 or newer)
- Windows 7 or newer
Knowledge in the following is preferred:
- Microsoft Word and Outlook
- Windows 7 Pro
- Windows Server 2008/2012
- LAN and WAN Technologies
- Server technologies, AD, backup, RAID, RAS, VPN, etc.
- Desktop and Notebook Network configuration
- Ticketing systems (ConnectWise)
Job Type: Full-time
Salary: $40,000.00 to $45,000.00 /year
Click here to submit your resumé.