Infoware also provides predictable, worry-free Managed IT Services at fixed monthly fees for law firms and professional service organizations.


Infoware respects your privacy, and any information you give us is held with the utmost care and security. This Privacy Statement (“Policy”) covers the privacy practices of Infoware. This Privacy Statement applies to (“Website”) and the other Sites (“Sites”) that that are owned and operated by Infoware Canada Inc. (“we” or “Infoware”).

What We Do

Infoware provides document automation software (“Products”) for tens of thousands of users in over 26 countries worldwide, as well as provide IT Services (“Services”) for many small and medium sized law firms and professional service organizations.

Our Privacy Practices

While using our Website, Sites, Products or Services, and as part of the normal course of business, we may collect personal information (“Information”) about you. We want you to understand how we use the information we collect, and that you share with us, and how you may protect your privacy while using our Website or Sites.

Your Consent

When you provide your Information to us, you consent to the collection, storage and use of your Information by us, and third parties in accordance with the terms set out in this Policy.

Before submitting your Information to us, please read this Privacy Policy carefully. By accessing and using our Websites and Sites, you are accepting the practices described herein.

This Privacy Policy Covers:

  • What information we collect from you and why we collect it.

  • Cookies and other web technologies.

  • Third-party use of cookies and other tracking technologies.

  • How we use your information to support our business.

  • With whom we share your Information.

  • How you may access your Information.

  • Your choices regarding the collection and use of your Information.

  • How we safeguard your Information.

  • Children’s Privacy

  • Changes to this Privacy Policy.

  • How you may contact us.

What Information We Collect From You and Why We Collect It

Types of Information Infoware collects user-submitted information as a response to users wishing to be sent additional promotional information on Infoware products or to book software demonstrations. Personal information would include information such as name, phone number, company, job title, email address, and social media profile information. We receive, store and share this Information with our Website,

Sites and across the Infoware organization.

Legitimate Purpose

We collect this Information to support our legitimate interests in conducting our business: (i) to fulfill your requests; (ii) to administer services on behalf of our software vendors under contract with us; and (iii) to respond to your questions, concerns, or customer service inquiries. We retain this Information only for as long as is necessary for the purpose(s) for which it was collected.

Cookies and Other Web Technologies

We automatically collect some information about your computer activity when you visit our Websites and Sites to help us track usage. We use this usage data to improve our website and provide more relevant content to visitors. We will collect session data, including the time at which you visited our Sites, your IP address, web browser software, referring website and information collected through cookies, web beacons and other tracking technologies. We will also collect information about your online activity, such as content viewed, pages visited and keywords searched.

The technologies we use for this automatic information collection may include:

  • Cookies.

    Cookies are small files placed on the hard drive of your computer. Unless you have adjusted your browser setting to refuse cookies, our system will issue cookies when you direct your browser to our Sites.

We use these Web Technologies for the following general purposes:

  • To help us recognize your browser as a previous visitor and save/remember any preferences you may have set while visiting our Website.

  • To help measure and research the effectiveness of Site features and offerings and advertisements (e.g., we work with third-party service providers to collect data about your use of our Website and Sites for purposes of conversion tracking and serving ads targeted to your interests as you visit other websites across the Internet).

You may opt out of any of the above-referenced uses through the Do Not Track functionality in your web browser. Some browsers offer similar settings for HTML5 local storage, and Flash storage can be managed here. Please note, however, that if you refuse to accept cookies, you may not be able to access some of the benefits offered on our Sites.

How We Use Your Information to Support Our Business

Infoware does not send unsolicited emails or sell any personal information users may have submitted to us though our Website or Sites. We use the Information you share and we collect about you primarily for the legitimate interest of administering our business; (i) to respond to your questions and requests; (ii) to measure interest in and improve our products and services; (iii) to deliver, maintain and administer our services and products (iii) to notify you about special offers available from us; (iv) to resolve issues and troubleshoot problems; (vii) to prevent prohibited or illegal activities and disclose to legal or government authorities upon lawful request; (viii) to enforce our policies; and as otherwise described to you at the point of collection.

With Whom We Share Your Information

We may, in administering our Sites and Services to provide you the best possible online experience, share your Information with our Affiliates and with the following entities:

  • Third-party vendors

     who help us administer our Sites and Services may access and collect Information only as needed to perform their functions and are not permitted to share or use the Information for any other purpose (e.g., marketing, customer service, business analytics, payment processing).

  • Social Media Services.

     If you opt to access social media websites and services through our Sites (such as LinkedIn), you are sharing your Information with those sites under their privacy policies.

  • Legal Process.

     We will share your Information in response to court orders and legal process; to defend against legal claims; or as otherwise required by law; when we believe it is necessary to investigate and prevent or protect and defend our rights, property, or safety as well as those of our customers; or in connection with a corporate transaction, such as a divestiture, investment, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

We also may share aggregate or anonymous information about you (which does not contain any personal information) to develop content and services to further improve our Website, Sites as well as to enhance the customer experience associated with our products and services.

How You May Access Your Information

We ensure that the Information we collect about you is accurate, complete and used for its intended purpose. You may access, review, correct and update your Information or close your account by sending an email to use per the notice section at the end of this Privacy Policy.

While we generally retain Information for so long as it may be relevant to the purpose for which it was collected or submitted, we also may retain certain Information associated with your account in our archives for analytical, archival and business continuity purposes.

Individuals in the European Union and other have certain legal rights (i) to obtain confirmation of whether we hold Information about them, (ii) to access the Information we hold about them (including, in some cases, in portable form), and (iii) to correct, update, amend or delete in appropriate circumstances such Information. These data subjects may also object to our uses or disclosures of their Information or exercise legal rights to withdraw their consent, though such actions typically will not have retroactive effect. They may also have the right to lodge a complaint with the relevant EU data protection supervisory authority. However, we encourage you to contact us first, and we will do our very best to resolve your concern.

The rights described in this section are subject to limitations and exceptions under the Privacy Shield Frameworks and applicable law. To exercise these rights, please contact us via the contact information at end of this Privacy Policy.

Your Choices Regarding the Collection and Use of Your Information

    • Informed Consent.

       We will always inform you at the point of collection as to how your Information will be used so that you can make an informed decision. You may choose not to provide us with any Information about yourself and your preferences, although it may be needed to customize and get the most value from your digital markets experience.

    • Unsubscribe.

       While data privacy laws permit us to send you communications related to administration of your services without including an unsubscribe option (e.g., service announcements and messages relating to your account), we will, where legally required, provide both registered and unregistered users with an option to unsubscribe from our non-administrative emails, such as our promotional and marketing communications.

    • Access and Review.

       As described above, you may access, review, correct, update and delete the Information we hold about you as described above.

    • Set Preferences.


      Also as described above, you may set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent.

How We Safeguard Your Information

We are committed to safeguarding the Information you share with us. While we, like any website provider, cannot guarantee your security on the internet, we have, in accordance with applicable law, implemented appropriate administrative, technical and physical security controls to help prevent unauthorized access, maintain data security and ensure proper and effective use of the data we collect.

In addition, only authorized employees are permitted to access Information, and only for permitted business functions. And we use encryption when transmitting your Information between your system and ours, and we, together with our Partners and third party providers, employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your Information.

In the end, you are responsible for activity on our Website and Sites conducted with your credentials and you must immediately report to us, per the contact information at the end of this Privacy Policy, any suspected unauthorized activity.

Children’s Privacy

Our Sites are intended for general business audiences and not for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected or received Information from a child under 13 without parental consent, we will delete or destroy such Information as soon as reasonably possible. If you believe we have collected Information from a child under 13, please contact us via the contact information at the end of this Privacy Policy.

Visiting Our Website and Sites From Outside Canada or the United States

If you are visiting our Website or Sites from outside Canada or the United States, you understand and agree that your Information may be transferred to, stored and used in the US or Canada where our servers are located and our central database is operated. While data protection laws vary across different jurisdictions, we have taken steps in accordance with prevailing legislation to ensure that your privacy is protected. By visiting our Sites or using our Services, you acknowledge and agree that your Information may be transferred to our Canadian facilities and those third parties with whom we share it as described in this Privacy Policy.

Changes to This Privacy Statement

We may update this Privacy Policy from time to time as our business practices or the law requires. We will notify you about material changes to this Privacy Policy by placing a prominent notice on our Sites.

How You May Contact Us

If you have questions regarding our Privacy practices or this Privacy Statement, or if you would like to send us requests or complaints relating to our use of your Information, please contact us via the contact information below:

Infoware Canada Ltd. 50 Richmond Street, East, Suite 500 Toronto, ON M5C 1N7 Canada Email: Telephone: 1-855-660-2446

Updated May 2018