Infoware respects your privacy, and any information you give us is held with the utmost care and security. This Privacy Statement (“Policy”) covers the privacy practices of Infoware. This Privacy Statement applies to www.infowaregroup.com (“Website”) and the other Sites (“Sites”) that that are owned and operated by Infoware Canada Inc. (“we” or “Infoware”).
What We Do
Infoware provides document automation software (“Products”) for tens of thousands of users in over 26 countries worldwide, as well as provide IT Services (“Services”) for many small and medium sized law firms and professional service organizations.
Our Privacy Practices
While using our Website, Sites, Products or Services, and as part of the normal course of business, we may collect personal information (“Information”) about you. We want you to understand how we use the information we collect, and that you share with us, and how you may protect your privacy while using our Website or Sites.
When you provide your Information to us, you consent to the collection, storage and use of your Information by us, and third parties in accordance with the terms set out in this Policy.
What information we collect from you and why we collect it.
Cookies and other web technologies.
How we use your information to support our business.
With whom we share your Information.
How you may access your Information.
Your choices regarding the collection and use of your Information.
How we safeguard your Information.
How you may contact us.
What Information We Collect From You and Why We Collect It
Types of Information
Infoware collects user-submitted information as a response to users wishing to be sent additional promotional information on Infoware products or to book software demonstrations. Personal information would include information such as name, phone number, company, job title, email address, and social media profile information. We receive, store and share this Information with our Website,
Sites and across the Infoware organization.
We collect this Information to support our legitimate interests in conducting our business: (i) to fulfill your requests; (ii) to administer services on behalf of our software vendors under contract with us; and (iii) to respond to your questions, concerns, or customer service inquiries. We retain this Information only for as long as is necessary for the purpose(s) for which it was collected.
Cookies and Other Web Technologies
We automatically collect some information about your computer activity when you visit our Websites and Sites to help us track usage. We use this usage data to improve our website and provide more relevant content to visitors. We will collect session data, including the time at which you visited our Sites, your IP address, web browser software, referring website and information collected through cookies, web beacons and other tracking technologies. We will also collect information about your online activity, such as content viewed, pages visited and keywords searched.
The technologies we use for this automatic information collection may include:
We use these Web Technologies for the following general purposes:
To help us recognize your browser as a previous visitor and save/remember any preferences you may have set while visiting our Website.
To help measure and research the effectiveness of Site features and offerings and advertisements (e.g., we work with third-party service providers to collect data about your use of our Website and Sites for purposes of conversion tracking and serving ads targeted to your interests as you visit other websites across the Internet).
You may opt out of any of the above-referenced uses through the Do Not Track functionality in your web browser. Some browsers offer similar settings for HTML5 local storage, and Flash storage can be managed here. Please note, however, that if you refuse to accept cookies, you may not be able to access some of the benefits offered on our Sites.
How We Use Your Information to Support Our Business
Infoware does not send unsolicited emails or sell any personal information users may have submitted to us though our Website or Sites. We use the Information you share and we collect about you primarily for the legitimate interest of administering our business; (i) to respond to your questions and requests; (ii) to measure interest in and improve our products and services; (iii) to deliver, maintain and administer our services and products (iii) to notify you about special offers available from us; (iv) to resolve issues and troubleshoot problems; (vii) to prevent prohibited or illegal activities and disclose to legal or government authorities upon lawful request; (viii) to enforce our policies; and as otherwise described to you at the point of collection.
With Whom We Share Your Information
We may, in administering our Sites and Services to provide you the best possible online experience, share your Information with our Affiliates and with the following entities:
Third-party vendors who help us administer our Sites and Services may access and collect Information only as needed to perform their functions and are not permitted to share or use the Information for any other purpose (e.g., marketing, customer service, business analytics, payment processing).
Social Media Services. If you opt to access social media websites and services through our Sites (such as LinkedIn), you are sharing your Information with those sites under their privacy policies.
Legal Process. We will share your Information in response to court orders and legal process; to defend against legal claims; or as otherwise required by law; when we believe it is necessary to investigate and prevent or protect and defend our rights, property, or safety as well as those of our customers; or in connection with a corporate transaction, such as a divestiture, investment, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
We also may share aggregate or anonymous information about you (which does not contain any personal information) to develop content and services to further improve our Website, Sites as well as to enhance the customer experience associated with our products and services.
How You May Access Your Information
While we generally retain Information for so long as it may be relevant to the purpose for which it was collected or submitted, we also may retain certain Information associated with your account in our archives for analytical, archival and business continuity purposes.
Individuals in the European Union and other have certain legal rights (i) to obtain confirmation of whether we hold Information about them, (ii) to access the Information we hold about them (including, in some cases, in portable form), and (iii) to correct, update, amend or delete in appropriate circumstances such Information. These data subjects may also object to our uses or disclosures of their Information or exercise legal rights to withdraw their consent, though such actions typically will not have retroactive effect. They may also have the right to lodge a complaint with the relevant EU data protection supervisory authority. However, we encourage you to contact us first, and we will do our very best to resolve your concern.
Your Choices Regarding the Collection and Use of Your Information
Informed Consent. We will always inform you at the point of collection as to how your Information will be used so that you can make an informed decision. You may choose not to provide us with any Information about yourself and your preferences, although it may be needed to customize and get the most value from your digital markets experience.
Unsubscribe. While data privacy laws permit us to send you communications related to administration of your services without including an unsubscribe option (e.g., service announcements and messages relating to your account), we will, where legally required, provide both registered and unregistered users with an option to unsubscribe from our non-administrative emails, such as our promotional and marketing communications.
Access and Review. As described above, you may access, review, correct, update and delete the Information we hold about you as described above.
Set Preferences. Also as described above, you may set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent.
How We Safeguard Your Information
We are committed to safeguarding the Information you share with us. While we, like any website provider, cannot guarantee your security on the internet, we have, in accordance with applicable law, implemented appropriate administrative, technical and physical security controls to help prevent unauthorized access, maintain data security and ensure proper and effective use of the data we collect.
In addition, only authorized employees are permitted to access Information, and only for permitted business functions. And we use encryption when transmitting your Information between your system and ours, and we, together with our Partners and third party providers, employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your Information.
Visiting Our Website and Sites From Outside Canada or the United States
Changes to This Privacy Statement
How You May Contact Us
If you have questions regarding our Privacy practices or this Privacy Statement, or if you would like to send us requests or complaints relating to our use of your Information, please contact us via the contact information below:
Infoware Canada Ltd.
50 Richmond Street, East, Suite 500