Case Study: Employment and Labor Firm Maximizes Efficiency with Improved IT Services

The firm of Shields O’Donnell MacKillop is a leading boutique law firm in Toronto that focuses on employment and labor law. They decided to switch to our Managed IT Services after their former provider couldn’t deliver efficient service. The firm was having connectivity issues after moving to the cloud, so they began the search for a more reliable provider.

The pre-existing relationship that Shields O’Donnell MacKillop had with Infoware, our solid IT expertise and knowledge of what they needed were the deciding factors in the firm returning to us as clients.

“Infoware presented a great case as to why we should hire them again. And since they knew our firm so well already, it made sense,” said Hendrik Nieuwland, a partner at the firm.

Shields O’Donnell MacKillop signed on for our Complete Managed IT Services plan. This covers server monitoring, monthly onsite support, cloud services, etc. Working with Infoware’s IT team was an easy transition and the firm’s technology is running smoothly.

“Our IT environment is stable, Infoware’s team is highly responsive, and the dedicated, onsite service we receive helps resolve issues and keeps our team up and running,” said Mr. Nieuwland.

To read the full case study, click here.

Read more about our various Managed IT Services plans, as well as our suite of software options to improve document creation and automation.