Comprehensive

A wide range of solutions that can be customized to meet the demands of any sized business or technology environment.

Capable

We have a deep understanding of the technology needs of law firms and the software applications they rely on to run their practices.

Cost-Effective

Our team of responsive and professional IT experts deliver the advice and support to meet the needs of your employees and clients.

Our Solutions

Help Desk and On-Site Technical Support

  • Contracted on-site support
  • Help desk (email or phone)
  • Emergency support services
  • After-hours and weekend support services
  • Remote support

 

Online Support

  • Connect with an expert for email or live support
  • Search our knowledgebase for product FAQs and troubleshooting tips
  • Access downloads
  • Get the latest news on product updates

 

Hardware Maintenance and Support

  • We can recommend, facilitate and manage maintenance and service contracts with manufacturers
Strategic Planning

  • Lawyer, staff and client requirements analysis
  • Accounting system needs analysis
  • Network, database and interface design, and specification development

Project Planning & Management

  • Establish project objectives, budget and timelines
  • Identify deliverables, establish task ownership and resource allocation
  • Establish project progress and deliverable status
  • Facilitate user group meetings
Let us proactively monitor, maintain and support the health of your IT so you can concentrate on growing your practice or business.

 

Our Managed Workstation service provides:

  • Software upgrades and updates
  • Issue reporting on a regular basis
  • Highlight potential risks
  • Build a clear picture of each workstation
  • Enhance performance
  • Reduce downtime
  • Provide on-going support

 

For an affordable monthly fee, keep your PCs and laptops running healthy as we:

  •  Monitor your workstation environment with 24/7 automated health check service to identify issues early on and keep your business running smoothly
  •  Maintain your workstation environment with patches and updates to improve your PC performance and help you work smarter
  •  Support you with a combination of automated services and live expert helpdesk support to reduce user downtime
Software Development and Customization

  • Database design and development
  • Accounting system information integration, and data extraction and reporting
  • Forms, templates and macro development
  • Precedent systems development using full text searching
  • Web-based information systems
  • Contact management systems
  • Online back-up
  • Email archiving

 

Technology Implementation

  • Hardware and software sourcing and procurement
  • Installation and post-installation support
World class simple co-location or fully managed services for all of your server needs.

 

Benefits

  • Reduce cost for power, space and cooling needed to house physical servers at your location
  • Gain peace of mind by knowing that your server is located in a secure, climate-controlled environment safeguarded from power-failure, fire and water
  • Pay one low monthly charge based on the number of servers hosted, rack units and bandwidth required

 

Co-location & Datacenter Features

  • Downtown Toronto location with easy 24×7 access by Infoware staff (accompanied access available by appointment)
  • 24×7 Security and Multi-Level Access Control
  • Uninterrupted power provided by UPS and backup generators
  • Fire and Leak Detection Systems
  • FM 200 Fire Suppression System
  • Redundant, independent cooling units
  • Temperature and humidity electronically controlled through sensitive moisture sensors
  • 18 inch raised floors
  • Secure, protected internet access from the datacenter to the outside world including anti-virus, anti-malware and intrusion protection
  • Single IP address and defined bandwidth

 

Available Supplementary Services

  • Advanced monitoring from simple up/down monitoring to full server content scanning and patch management
  • Backup and archiving
  • Domain and DNS procurement and management
  • Digital Certificates procurement and management
  • Additional IP addresses and bandwidth
  • Site to site VPN tunnels

What Client’s Say

“Infoware truly understands our technology needs – either our day to day needs or our bigger picture strategical needs. When we have an issue we know they will take care of it quickly and cost-effectively.

We continue to choose them as our IT service provider as they are reliable, responsive and professional.”
Henry Lue, Partner, Dimock Stratton, LLP
“Infoware’s team of IT experts gives us the peace of mind to stay focused on our clients and our practice while they handle our IT concerns. The combination of strong technical competence and great customer service is why we’ve trusted them with our IT infrastructure for over 7 years.”
Michael T. Lax, Partner, MTL Barrister Professional Corporation